Job Description
- Welcome, greet and meet customers in lobby.
- Address and escalating customer complaints.
- Provide information about amenities, area and venue and promote services.
- Ensure that front office staff is available at all the times for customer assistance.
- Address guest inquiries and concerns in a timely and professional manner.
- Welcome and escort VIP guests and special guests from driveway to assigned location.
- Assist with funeral services, assisting at services, floral delivery, picking up supplies, participating at special functions and other duties as required.
- Assist customers to the appropriate locations or assist customers on needs.
- Answer phones, prepare reports as necessary and participate in staff meetings.
- Any other duties as assigned by the superior/ management to you from time to time.
Requirements
- Familiar with hospitality industry standards or equivalent experience.
- Well versed in Microsoft Office Applications.
- Proficiency in English and Chinese.
- A customer-oriented and professional attitude.
- Outstanding communication abilities.
- Ability to work under pressure in a fast paced environment.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
