Penang Nirvana

Job Description

  • Welcome, greet and meet customers in lobby.
  • Address and escalating customer complaints.
  • Provide information about amenities, area and venue and promote services.
  • Ensure that front office staff is available at all the times for customer assistance.
  • Address guest inquiries and concerns in a timely and professional manner.
  • Welcome and escort VIP guests and special guests from driveway to assigned location.
  • Assist with funeral services, assisting at services, floral delivery, picking up supplies, participating at special functions and other duties as required.
  • Assist customers to the appropriate locations or assist customers on needs.
  • Answer phones, prepare reports as necessary and participate in staff meetings.
  • Any other duties as assigned by the superior/ management to you from time to time.

Requirements

  • Familiar with hospitality industry standards or equivalent experience.
  • Well versed in Microsoft Office Applications.
  • Proficiency in English and Chinese.
  • A customer-oriented and professional attitude.
  • Outstanding communication abilities.
  • Ability to work under pressure in a fast paced environment.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
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