Job Description
- Handle and manage all Memorial Hall related issues.
- Coordinate with SC for the deceased check-in, check-out and assist in Funeral Procession.
- Explain the terms and conditions of using the Memorial Hall to the customer and assist the customer in filling the Memorial Hall registration Form.
- Attend to customers’ requisition at NMC.
- Check and monitor the room keys and facilities of Memorial Hall.
- Liaise with Housekeeping Department for the general cleaning of the Memorial Hall, make sure the items provided to the customer are in order such as hand towel, bath towel, shampoo and others.
- Lead customer, deceased family’s friends and relatives to the correct Memorial Hall.
- Coordinate with relevant departments to ensure the facilities and environment of Nirvana Memorial Centre are in order.
- Implement and enforce the approved policies and procedures that stated in Duty Officer Handbook.
- Call or inform respective department to confirm supplier or visitors.
- Assist in coordinating with SC for special setup and arrangement of VIP case.
- Monitor and control the usage of electricity and water supply.
- Any other duties as assigned by the superior/ management to you from time to time.
Requirements
- Minimum SPM.
- Good communication skill in Mandarin, English and computer literate.
- Must have passion for good customer services.
- Good problem solving and strong analytical skills.
- Able to work independently.
