Privacy Policy

Privacy Policy

Privacy Policy Statement

This statement sets out the Privacy Policy and practices of Penang Nirvana (the “Company”), its subsidiaries and associated companies wherever in the world (together, the “Group”) that will be followed with respect to the collection, use and/or disclosure of customers’ personal data.

1. Personal Data

You hereby agree that from time to time the Group may collect, store, process, disclose, access, review and/or use personal data (including sensitive personal data) about you, whether obtained from you or from other sources, for the purposes set out below and/or any other administrative or operational purposes and/or the purpose of managing your relationship (whenever applicable) as a customer with the Company or any other company within the Group:-

(i)              providing services to you in relation to your sales transactions with the Group, including but not limited to the providing and administering of rites and the engraving of tablets and plaques;

(ii)             enabling your use of the services which the Group provides, including, where necessary, contacting you (whether by SMS, email or otherwise);

(iii)           dealing with enquiries made by you;

(iv)          maintenance and updating of the data;

(v)           statistical analysis;

(vi)          administrative or operational purposes;

(vii)         tax filing preparation;

(viii)        processing credit notes and processing refunds;

(ix)          collection of fees, charges and expenses for services provided;

(x)           verification and identification purposes;

(xi)          facilitating the making and payment of claims, including payments by cheque, bank transfers or other means;

(xii)         carrying out billing, accounting, auditing and the maintenance of proper book-keeping to explain the Company’s operations and business; and/or

(xiii)         the disclosure of the relevant books, documents, records and information (in hard or soft copy) to the auditors for the preparation of financial reports.

If you have provided personal data of individuals other than yourself to the Group, you also confirm that you have sought the requisite consent from these individuals to the collection, use and disclosure of their personal data.  In particular, you confirm that you have informed these individuals of the purposes for collection, use and disclosure of their personal data as set out above.

2. Data Quality & Security

The Company will take reasonable steps to make sure that the personal data it collects, uses or discloses is accurate, complete and up to date. To facilitate the Company’s responding to your requests or otherwise as necessary for the purposes described above, the Company may share your personal data among members of the Group which operate in a number of countries, our agents or professional advisors (including but not limited to auditors, consultants, accountants, insurers and lawyers). This may entail a transfer of your personal information from your home country to other jurisdiction(s) where the level of personal information protection may be different. The Company will take reasonable steps to protect the personal data it holds from misuse and loss and from unauthorized access, modification or disclosure in accordance with the applicable law that may from time to time be in force.

The Company will not keep personal data for longer than is necessary and will take reasonable steps to destroy or permanently de-identify personal data if it is no longer needed.

3. Access and Correction

Upon your written request, you are entitled to have access to or correction of the personal data about you that is in the possession or under the control of the Group in which a fee will be charged to you (if necessary).You may send your data access request, data correction request or any inquiries about this policy by you making a written application to us at email: info@nvasia.com.my.

4. Changes

Please note that we reserve the right to make changes to this policy from time to time by posting the changes on this page.